Delete Your Account

Delete Your Account

You can request deletion of your Museum App account at any time. Deletion is permanent and irreversible.

How to request deletion

1. Go to Settings
2. Select Account
3. Click "Delete account"
4. Read the information about what will be deleted
5. Confirm your identity with your password
6. You'll receive an email with a confirmation link
7. Click the link to confirm deletion

30-day grace period

After requesting deletion:

• Your account is immediately deactivated (not visible to others)
• You have 30 days to cancel the request
• After 30 days, deletion is automatic and permanent

To cancel deletion

If you change your mind during the grace period:

1. Log in to your account
2. You'll see a banner indicating scheduled deletion
3. Click "Cancel deletion"
4. Your account will be fully reactivated

What gets deleted

Immediate deletion upon confirmation

• Posts and collectibles
• Museum and sections
• Server images
• Chat messages
• Comments and likes
• Followers and following
• Preferences and settings
• Notifications and history

Data that is NOT deleted

By legal obligation, we retain for 7 years:

• Payment and subscription records
• Issued invoices
• Hashed email (for fraud prevention)

This data is stored securely and not used for any other purpose.

Public content deletion

• Your posts disappear immediately
• Comments on others' content are anonymized
• Likes you gave are deleted
• Chat conversations are deleted for you (the other user keeps their copy)

Important before deleting

• Export your data first if you want to keep a copy
• Deletion is permanent and irreversible
• You won't be able to recover your username (other users can use it)
• You'll lose access to any saved content

Alternatives to deletion

Before deleting your account, consider deleting only your account content such as your collectibles or posts.

Soporte

If you have problems with the deletion process or questions about what gets deleted, contact support.